Terms & Conditions

Pricing Policy

Prices are including Danish VAT 25% and are in the currency DDK or Euro on orders to Europe.  

Payment 

We accept payment by Visa, MasterCard, MobilePay, Apple Pay and PayPal.

Order confirmation

After approving your payment, you will receive an order confirmation by e-mail. When we have shipped your order you will be charged. If the item is out of stock, we will contact you by e-mail. 

Shipping and handling

If you place your order before 12 am, we strive to ship the same day or within 2-6 working days. Orders are not shipped on weekends and Holidays. There might be delays during busy periods and public Holidays. ZoZozial Coffee cannot be held liable for any delays with the shipping company or local customs. 

To see the prices follow the link Shipping. 

Return and exchange

Under the consumer law, there is no right of return for food. 

On nonfood products ZoZozial Coffee offers you 14 days of return from the date on your receipt. You shall return it in the original packaging to ZoZozial Coffee Roasters ApS, Englandsvej 8, DK-5700 Svendborg. The return of goods is at your own expense. 

Once we have received the goods and accepted the return, we will refund your payment.

Warranty and complaints

In accordance with the Danish Sales Law, you have a 24 month warranty. The warranty does not include defects in material and fabrication. 

In case of a complaint or a missing delivery, please contact mail@zozozialcoffee.dk. Including order number, images of the claim and a description. 

Privacy Policy

Follow the link Privacy Policy

Cookie Policy

Follow the link Cookie Policy 

Subscription terms

In general

At ZoZozial Coffee, you can sign up for a flexible subscription solution, where you have full choice over what type and what weight your coffee should have, as well as how often you want to have your coffee delivered. 

By accepting our subscription terms, you have also accepted that you have reached the age of 18 and are of legal age. 

All prices include Danish VAT terms & conditions here and exclusive delivery see shipping here 

You can always see your past and present subscriptions via ZoZozial.com under login and “My account” and then “Subscriptions”. Please note that all agreements are entered into in Danish. You can only order coffee by subscription via our website.

Delivery see terms & conditions item shipments. 

Order confirmation

When ordering a coffee subscription, you will receive an order confirmation via e-mail after placing an order. Please check as soon as possible whether this is in accordance with your order. If your order is defective, please contact mail@zozozialcoffee.dk as soon as possible. 

Receipt

When we deduct the money from your account, you will receive an e-mail as a receipt which contains the following: transaction number, item and amount. 

Canceling subscription

Under Danish consumer law, there is no right of withdrawal of food. Should you wish to cancel a purchased subscription, you must do so before delivery by logging in to your account and stopping your subscription.

If for any reason you want to cancel or move an order, it must be done the day before at the latest. 

Binding and termination

We have no lock-in period on our coffee subscription and you can therefore cancel it whenever you want, undless it is the day befor shipment. You need to log in to “my account” and unsubscribe. 

Under “my account” you can always change the interval, postpone delivery, suspend and cancel your description.

Payment

When ordering a coffee subscription with ZoZozial Coffee Roasters ApS, you pay with the following payment cards: Visa and MasterCard. 

Cardholder will be deducted for the actual delivery when placing the order. Thereafter, it is at each subsequent delivery. 

Change of payment information

You can always update your credit card information by login in to “my account”

Change of coffee subscription

You can always change your subscription. Log in to “my account” select “subscriptions” here you can change products, delivery sequence, hold (max 2 times), delete subscription and change payment information.

Your personal information

When you sign up for a subscription, you give us your personal information: name, address, e-mail and card information. We take care of these information and use it only for the purpose of delivering the item to you and to handle your subscription. ZoZozial does not sell or disclose your information and we do not record any personally sensitive information. 

See cookies here

Mis maintenance

If you do not maintain your subscription agreement terms, ZoZozial will be entitled to cancel your subscription without notice. 

 

Yours sincerely

ZoZozial Coffee Roasters ApS